Warranty
Our Warranty
Warranty Period
The Warranty provided under this Warranty Policy shall commence on the date of delivery of Product.
GOSPAZE Product Warranty
- Carcass and Shutter - 7 years
- Accessories - 5 years
- False Ceiling - 5 years
- Lights - 2 years
Warranty Claims
Well, we are really quick. Though creating your dream home doesn’t happen in a snap, and we’ll take the time to help shape your ideas to your satisfaction. However, once you finalize on our proposal and book with us by paying 5%, here are the next steps to completion:
- If a fault covered by warranty occurs, the customer must first contact our customer service.
- Any warranty claim must be accompanied by photos of the alleged defect including close ups of affected areas and full room shots showing the complete setting of the Product.
- The customer must, on request: (a) Provide additional photos; (b) Make the Product available to GoSpaze for an onsite inspection.
Exclusions
- The alleged defect in the Product is within acceptable industry variances.
- The Product has been used other than for the purpose for which it was designed.
- The customer has failed to properly clean, use and maintain the Product.
- The Product has been subject to abnormal conditions, including environment, temperature, water, fire, humidity, pressure, stress or similar.
- The defect has arisen due to abuse, misuse, neglect or accident; or
- The defect has arisen due to chemical damage.
The warranty does not extend to:
- Damage or defects caused by normal wear and tear;
- Damage or defects caused by after treatments; or c) Minor variations in colour.
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